Q1
How to ensure the products quality?
According to the Quality Control process, QC staff will check the products in production period to make sure they meet customer's quality requirements. Warehouse staff will double check the products before delivery.
Q2
How to customize products?
- Step 1: Please contact us to tell us the products you want to customize and your requirements. We'll provide professional advice for the design details.
- Step 2: We will send you the design draft for confirmation.
- Step 3: We will check the sample effect with you.
- Step 4: We carry out the mass production.
Q3
Can I customize products not included in your shop?
Sure. You can provide your design draft or sample to us. Or you can tell us your requirements for the products, our development department will give you professional advice for the design. We'll provide high quality products and considerate service for you.
Q4
Can I get free sample? How long will it take for the delivery?
- 1) Sample can be free if we have stock while delivery expense need to be paid.
- 2) Customized sample needs to be paid for sample fee and delivery expense. Sample fee can be refunded once the order is confirmed as deduction for payment.
- 3) Usually it takes 7-10 days for the delivery. It also depends on your delivery address.
Q5
How long can I get the inquiry response?
You will receive a reply within 24 hours. Kindly remind you to offer description of product name, quantity, size, printing colors, materials and trade term. That will be helpful to save your time for negotiation and get reasonable price.
Q6
What is your terms of delivery?
For custom orders, you can choose the terms of delivery which is the most convenient or cost effective for you and let us know.