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Frequently Asked Questions
Q: What information do you need to quote for me?
A: Size, material, box/bags structure, color, surface disposal, and quantity.
Q: Can you help with the product design?
A: Yes, we have a professional team that can offer you design assistance freely.
Q: Can I get a sample before placing an order?
A: Yes, if the material is regular, we can provide a dummy sample freely. Finished samples require a printing fee.
Q: What is the lead time for production?
A: For samples, the lead time is 3-7 working days; for bulk orders, it is around 12-15 working days.
Q: What happens if there is a quality problem after receipt?
A: If the quality problem is caused by our production, we will arrange for an immediate replacement.
Q: Which shipping methods do you offer?
A: We offer sea shipping (port-to-port or door-to-door), air shipping (airport-to-airport or door-to-door), and express services (TNT, DHL, FEDEX, UPS, etc.).
Nerd Package
