Frequently Asked Questions
What are the available trade terms?
We support multiple trade terms including Ex-work factory, FOB Xiamen, FOB Shanghai, and CIF to meet your logistical needs.
What is the quality warranty period?
We provide a comprehensive one-year quality warranty for all our printed packaging products, ensuring peace of mind for our clients.
How many color options and customization features are available?
We offer over 50 standard colors and provide Pantone matching. Customizations include logo printing, surface handling (lamination, UV coating, stamping), and structural design support.
What is the typical production lead time?
Sample production takes 7-10 days. Mass production usually requires 15-20 days during regular seasons and up to 30 days during peak periods.
How do you handle product damage during shipping?
We use sturdy cartons and moisture-proof film. If damage occurs, please provide photos within 3 days of receipt, and we will arrange replacements within 7 days.
Do you provide design support?
Yes, our design team offers free revisions based on your logo and requirements. We accept AI, PDF, and PSD file formats.