Frequently Asked Questions
Q1:
What information should I let you know if I want to get a RIGHT quotation?
That will be great if you have specific description, or following details needed:
- box structure or types, or what kind of function you wanna to achieve;
- size of your products (Length x Width x Height, Diameter x Height) to work out a proper packaging box dimension;
- materials and surface finishing (these 2 are quite important, always interacting with each other, we can suggest if your idea shared);
- printing colors (see below FAQ - What is CMYK / PMS?);
- quantity, “the more, the cheaper”, unit prices will decrease when split the basic running setup costs and vice versa;
- shipping method and price, EX-works is the common terms we quoted. Please advise your delivery address if you need the rest terms for budget consideration. We made a table of advantages & disadvantages of other methods, you can refer that to have a more clearly idea.
Q2:
Can you help with the design?
Absolutely YES, we have professional designers to assist you with a-hot-sale-looking design.
Q3:
Can we get some samples? Any charges?
Yes, a little delivery cost paid if free stock available samples is acceptable; samples of custom will be charged according to your request, while it’s refundable in most cases.
Q4:
What is CMYK/ PMS Colors?
CMYK color is CYAN, MAGENTA, YELLOW & BLACK colors. Each color print from a separate plate in layers to create colors, CMYK is also known as four colors.
PMS stands for Pantone Matching system, PMS also known as special colors. PMS colors are assigned specific codes for ink mixing. A palette of fourteen basic colors are used to mix inks according to the formulas. These special colors can be used when you need any specific shade to be printed on the boxes.
Q5:
How can you guarantee your quality? If we don't satisfied your quality, how will you do?
Normally, bulk production proceed after samples confirmed with doubts cleared; You can place the order through Trade Assurance if you’re having the quality concerns, it can guarantee the quality, delivery and your money safe. Also, 3rd party inspection is welcomed.
Q6:
If I want direct place bulk orders, will you make samples for me first?
Yes, samples will be made before production for your structure & size confirmation, materials & finishing review, content & quality check. Physical samples will be sent if time allowed, or pictures & videos if schedule limited; Please advise if your order is urgent, we can work out a better results.
Nerd Package
